Website Terms of Use

These Terms govern access to Enzo Custom’s websites and digital services. Purchases are also governed by the Purchase and Service Terms and Conditions presented with the order.

1 Agreement and scope

These Terms of Use (“Terms”) are a binding agreement between you and Enzo Custom Florida Inc., a Florida corporation doing business as Enzo Custom (“Enzo Custom,” “we,” “us,” or “our”). Enzo Custom Florida operates enzocustom.com, sanpari.com, and the shared United States websites, appointment-booking tools, customer accounts, portals, applications, forms, chat, messages, digital content, and other online services that link to these Terms (collectively, the “Services”) for itself and the commonly controlled Enzo Custom showroom entities, Enzo Sartori, and Sanpari companies listed in Appendix A of the Privacy Policy. The selling entity identified on an order or receipt remains the seller for that transaction.

These Terms apply when they are clearly presented and you affirmatively accept them, such as by selecting an unchecked acceptance box or signing an order or intake record that links to the applicable version. Creating an account, submitting an appointment request, paying, or browsing a website does not by itself establish assent to arbitration or a class-action waiver. We record the accepted version, acceptance action, date and time, and associated transaction or account. If you do not agree, do not accept these Terms; contact us about available service options. If you accept for an organization or another person, you represent that you have authority to bind that party. The Services are not directed to children under 13. People ages 13 through 17 may use the Services, be measured and fitted, and hold an account with a parent’s or guardian’s permission, but an order must be placed, accepted, and paid for by a parent, guardian, or other adult who agrees to the Purchase and Service Terms as the purchaser.

2 Other terms and order of control

The following documents form part of the terms applicable to particular activities:

• the Purchase and Service Terms and Conditions for orders, fittings, alterations, delivery, pickup, gift cards, and other paid services;

• the Privacy Policy and Cookie and Tracking Technologies Policy for personal information and tracking choices;

• the SMS Terms and Conditions for text-message programs;

• the Introduction Program Terms for referral credits;

• the Gift Card Terms and Conditions for paid gift cards;

• the Consumer Health Data Privacy Notice for covered accommodation or health-related information;

• the AI Transparency and Use Policy for artificial-intelligence-assisted features and practices; and

• any signed order form, measurement record, promotion terms, or other terms expressly presented for a transaction.

If documents conflict, a signed order form or transaction-specific term controls for that transaction; the Purchase and Service Terms control for purchases; these Terms control general use of the Services. The Privacy Policy controls descriptions of personal-information practices. No document limits rights that cannot lawfully be limited.

3 Ownership and limited license

The Services and their text, photographs, videos, graphics, garment renderings, layouts, interfaces, software, code, data compilations, trademarks, trade dress, and other content are owned by or licensed to Enzo Custom and are protected by intellectual-property laws. “Enzo Custom,” “Enzo Sartori,” “Sanpari,” associated logos, and product or service names are trademarks or trade dress of Enzo Custom, an affiliated business, or the applicable licensor. Naming a mark does not by itself make the mark owner a party to these Terms; the operator or seller identified on the relevant service, order, or receipt remains the contracting party.

Subject to these Terms, Enzo Custom grants you a limited, personal, revocable, nonexclusive, nontransferable license to access and use the Services for lawful, noncommercial purposes, including evaluating and purchasing Enzo Custom products and managing your relationship with us. No right is granted by implication. You may not use our trademarks, photographs, designs, or other content without prior written permission except as law expressly permits.

4 Acceptable use

You may not, directly or through another person or automated means:

• violate law, another person’s rights, or these Terms;

• scrape, crawl, index, harvest, frame, mirror, deep-link in a misleading way, or systematically download the Services or their content without written permission;

• use Service content, customer data, photographs, garment designs, or outputs to train, fine-tune, evaluate, or build an artificial-intelligence or machine-learning model without written permission;

• copy, modify, reverse engineer, decompile, disassemble, translate, sell, sublicense, or create derivative works of the Services except where law prohibits that restriction;

• bypass access controls, rate limits, robot exclusions, security features, or privacy choices;

• probe, scan, or test vulnerabilities without authorization; introduce malware; interfere with availability; or access an account, system, or data without permission;

• impersonate another person, misrepresent affiliation, use false contact or payment information, or create accounts or appointments for deceptive or fraudulent purposes;

• upload unlawful, infringing, defamatory, harassing, hateful, deceptive, confidential, invasive, malicious, or technically harmful material;

• use the Services to send spam, conduct unauthorized advertising, manipulate reviews, or collect information about others without authority; or

• use the Services in a way that could harm customers, employees, Enzo Custom, vendors, or the integrity of the Services.

We may use lawful technical measures to protect the Services and investigate suspected misuse. Security research requires advance written authorization defining scope and testing rules. Report a suspected vulnerability privately to [email protected]; do not access, retain, or disclose data that is not yours.

5 Accounts credentials and communications

You must provide accurate, current information and keep it updated. You are responsible for safeguarding credentials and for activity under your account to the extent permitted by law. Tell us promptly if you suspect unauthorized access. We may require reasonable verification, suspend access, or reset credentials to protect an account.

Operational emails, calls, or texts may be needed to respond to a request or service an order. Marketing communications require the permissions described at the point of collection and may be withdrawn through the stated method. Agreement to these Terms is not consent to receive marketing texts or automated marketing calls.

6 Appointments site information and availability

An appointment request is not a guarantee of a particular time, stylist, product, price, production schedule, or event-date delivery. Product photographs, colors, dimensions, descriptions, fabric availability, showroom hours, and other information are provided in good faith but can vary or change. Screens and lighting can display colors differently. We may correct site errors prospectively, but we will not materially change an accepted order without your approval or a lawful basis explained in the Purchase and Service Terms.

The Services may be unavailable during maintenance, emergencies, provider outages, or events beyond reasonable control. We do not promise uninterrupted or error-free operation.

7 Your content feedback reviews and permissions

You retain ownership of content you submit, such as messages, fit instructions, reviews, or files. You grant Enzo Custom a nonexclusive, worldwide, royalty-free license to host, copy, transmit, reformat, and display that content only as reasonably necessary to operate, secure and provide the Services; comply with law; and fulfill your request, consistent with our Privacy Policy and your permissions. This license ends when the content is no longer reasonably needed, subject to disclosed retention and lawful preservation. It does not authorize AI training, AI analysis of fitting photos, or public advertising.

Feedback or suggestions about the Services may be used without restriction or compensation, but we do not claim ownership of your review. You may express an honest opinion about Enzo Custom. We will not condition an incentive on positive sentiment, prohibit a lawful honest review, or require transfer of review copyright. We may remove content that violates these Terms, is unlawful, contains another person’s confidential information, is unrelated, or is demonstrably false or deceptive.

A fitting or garment photograph, testimonial, name, voice, or likeness will not be used in public advertising merely because it was provided for service. Public promotional use requires a separate optional release or other legally sufficient permission. You represent that content you submit is yours or that you have the rights and permissions needed to submit it.

8 Copyright notices

If you believe content on the Services infringes your copyright, send a written notice to Copyright Contact, Enzo Custom, at [email protected] and the mailing address in Section 22. Include: your signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a good-faith statement that the use is not authorized; and a statement under penalty of perjury that the notice is accurate and you are authorized to act.

If your content was removed following a copyright notice, a counter-notice must include the information required by 17 U.S.C. § 512(g), including consent to the appropriate federal court’s jurisdiction and acceptance of service. Knowingly material misrepresentations can create liability. A notice may also be sent to any then-current designated agent for Enzo Custom shown in the U.S. Copyright Office directory.

9 Third party services and links

The Services may link to or interoperate with payment processors, mapping, social media, communications, accessibility, analytics, or other third-party services. Their terms and privacy practices govern their independent services. A link is not an endorsement. Enzo Custom remains responsible for its own conduct and does not use this clause to disclaim duties that law assigns to it. If a third-party feature is inaccessible or unavailable, contact us for a reasonable alternative.

10 Artificial intelligence and automated tools

We may use approved assistive tools for drafting, routing and similar business functions consistent with the AI Transparency and Use Policy. AI output can be incomplete or wrong and does not replace confirmed order specifications, a stylist’s measurements, or human judgment. At launch, we do not offer a customer-facing AI chatbot or virtual try-on, process or analyze customer fitting photos with AI, or use customer fitting photos, identifiable measurements, private client communications, or health or accommodation information to train, fine-tune or evaluate any AI model. Licensed professional model imagery used in marketing is separate. A future feature requires prior review and appropriate notices and permissions before it is enabled.

You may not use any automated feature to deceive, harm, discriminate unlawfully, infringe rights, create illegal content, or attempt to extract confidential information or system instructions.

11 Privacy and accessibility

Our Privacy Policy explains how we handle personal information. Our Cookie and Tracking Technologies Policy explains browser technologies and choices. Our Accessibility Statement describes our accessibility goal and feedback channels. These documents do not expand the license granted by these Terms.

12 Suspension and termination

We may restrict or suspend access when reasonably necessary to protect people, property, data, or the Services; investigate suspected fraud or violations; comply with law; or address nonpayment. Where appropriate, we will give notice and an opportunity to correct. You may stop using the Services at any time. Sections that by their nature should survive—including ownership, licenses already needed for lawful records, disclaimers, liability limits, indemnity, and dispute terms—survive termination.

13 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ENZO CUSTOM DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE SERVICES. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ACCURATE, OR ERROR-FREE.

This disclaimer does not apply to an express written product promise, rights stated in the Purchase and Service Terms, or warranties and remedies that cannot legally be excluded. Some jurisdictions do not permit particular disclaimers, so they apply only to the extent lawful.

14 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENZO CUSTOM AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID ENZO CUSTOM FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT.

These limits do not apply to liability that cannot be limited, including where applicable fraud, willful misconduct, gross negligence, personal injury, violation of certain privacy or intellectual-property rights, or nonwaivable statutory remedies. Your home state’s mandatory protections remain available.

15 Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Enzo Custom and its personnel from third-party claims, damages, and reasonable costs resulting from your unlawful use of the Services, your material breach of these Terms, or content you submit that infringes another person’s rights. This obligation does not apply to the extent a claim results from Enzo Custom’s own conduct, and we will provide prompt notice and reasonable control of the defense without permitting a settlement that imposes a nonmonetary obligation on you without consent.

16 Informal resolution

Before filing arbitration or a court action other than an eligible small-claims case or request for urgent injunctive relief, the claimant must send an individualized written notice describing the claimant, account or order, facts, requested relief, and contact information. Send notices to [email protected] or the address in Section 22 with “Legal Dispute Notice.” The parties will confer in good faith for 60 days. A limitations period is tolled during that period to the extent permitted by law.

Each claimant must provide a separate, claimant-specific notice, although counsel may transmit multiple notices together. Substantial compliance is sufficient, and a minor error that does not materially impair the recipient’s ability to evaluate the claim does not bar arbitration. Either party may proceed after the 60-day period or earlier if the other party states it will not participate.

17 Arbitration agreement and class action waiver

Please read this section carefully. For claims covered by this arbitration agreement, you and Enzo Custom give up the right to have the dispute decided in court by a judge or jury; a neutral arbitrator will decide it instead. The exceptions and 30-day opt-out right below remain available. This agreement applies only if it was conspicuously presented and you validly and affirmatively accepted it. Merely visiting a website does not establish that acceptance.

Except for an eligible small-claims case, a request for public injunctive relief that applicable law does not permit to be arbitrated, or a claim seeking urgent injunctive relief for misuse of intellectual property or unauthorized system access, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration under the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association (“AAA”), available at adr.org. Its then-current Consumer Arbitration Rules apply when an individual uses the Services primarily for personal, family, or household purposes. Its then-current Commercial Arbitration Rules apply to a bona fide dispute arising from an organization’s or other party’s primarily commercial use. An individual does not lose consumer status merely because an employer arranged, reimbursed, or paid for a personal garment or appointment. If the classification is genuinely disputed, AAA will determine the administratively applicable rules, subject to any issue controlling law assigns to a court; pending that determination, the individual receives the consumer filing-fee protections stated here.

If AAA is otherwise unavailable and the parties cannot agree on a substitute, a court may appoint one under 9 U.S.C. § 5. If AAA declines or ceases administration because Enzo Custom failed to comply with the applicable AAA rules, the Consumer Due Process Protocol where applicable, or an applicable fee obligation, the claimant may instead proceed in a court of competent jurisdiction, and Enzo Custom will not seek a substitute forum for that claim. A consumer hearing may occur by documents, telephone, videoconference, or in person reasonably near where the consumer lives, consistent with the rules. Enzo Custom will pay consumer fees required by the rules beyond the amount the consumer would pay to file in court, unless the arbitrator finds a claim was filed for an improper purpose. Fees for a bona fide non-consumer commercial dispute are allocated under the Commercial Arbitration Rules, the parties’ agreement, and applicable law.

Consumer mass arbitration. If AAA determines that a group of consumer demands constitutes a Mass Arbitration under its rules in effect when the filing requirements are met, AAA’s then-current Mass Arbitration Supplementary Rules and applicable Consumer Mass Arbitration and Mediation Fee Schedule will govern in addition to the Consumer Arbitration Rules. Each demand remains an individual arbitration. The parties may agree in writing after a dispute arises to consolidated scheduling, assignment of multiple cases to one arbitrator, batching, bellwether proceedings, or another efficient process; no bellwether result binds a person who did not agree. Fees will be allocated under the applicable AAA rules, fee schedule, and law, subject to any more consumer-favorable term in this Section. A group of bona fide non-consumer commercial demands follows the applicable Commercial Arbitration Rules, commercial fee schedule, and any mass-filing procedure AAA determines applies; the Consumer Mass Arbitration fee schedule does not govern those commercial demands.

The arbitrator may award the same individualized remedies a court could award and must apply applicable law. Neither party may bring or participate in a class, collective, consolidated, representative, or private-attorney-general action in arbitration, and the arbitrator may award relief only for the individual claimant, except where applicable law requires otherwise. Questions about whether this arbitration agreement was formed are for a court; other questions of scope and enforceability are for the arbitrator, subject to controlling law.

You may opt out by sending a signed notice within 30 days after first accepting these Terms to [email protected] or the mailing address in Section 22. State your name, address, email or phone used with Enzo Custom, and a clear request to opt out of arbitration. Opting out will not affect service. An opt-out applies to this arbitration agreement, not a prior agreement you did not validly opt out of.

If the class waiver is unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after arbitrable matters are completed, unless applicable law requires another result. No material change to this Section will apply retroactively to a dispute of which Enzo Custom had actual notice before the change unless you affirmatively agree.

18 Governing law and venue

The Federal Arbitration Act governs Section 17. Otherwise, Florida law governs without regard to conflict-of-law rules, except that this choice does not deprive you of mandatory protections of your state of residence. A court proceeding permitted under these Terms must be brought in a state or federal court with jurisdiction in Broward County, Florida, unless applicable law gives you a nonwaivable right to another venue. Each party consents to jurisdiction there.

19 Changes and electronic records

We may revise these Terms prospectively. The “Last updated” date will change, and material changes will receive reasonably prominent notice. A change will not retroactively alter an accepted order or known dispute without affirmative agreement. Material changes to arbitration or a class-action waiver require a new affirmative acceptance of the conspicuously presented changes; continued website use alone does not establish that acceptance. Other changes apply only with notice and acceptance sufficient under applicable law.

You agree that contracts, notices, and records may be provided electronically, subject to any additional consent process required by law. You may print or save these Terms. Contact us for an accessible or paper copy. Marketing consent is separate.

20 General provisions

These Terms and incorporated terms are the entire agreement about the Services, except a transaction-specific agreement. Enzo Custom may assign them in connection with a merger, reorganization, financing, or transfer of the relevant business, subject to applicable law; you may not assign them without written consent. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder continues, except as stated in Section 17. Headings aid reading only.

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations and duties that law does not excuse. These Terms do not create a partnership, agency, employment, or third-party beneficiary relationship.

21 Void where prohibited

The Services are operated from the United States, and all Enzo showrooms are located in the United States. Customers may access the Services, place orders, or request shipment from other countries. Availability may vary by location. These Terms do not eliminate mandatory rights that apply to a customer, and we do not represent that every feature or offering is available or lawful in every country.

22 Contact

Enzo Custom Florida Inc. d/b/a Enzo Custom 501 E Las Olas Blvd., Suite 300 Fort Lauderdale, FL 33301 [email protected] 888-622-3696

California electronic commerce notice

There is no charge to access the Services. Prices and any taxes, shipping, alteration or other transaction charges are disclosed before you authorize a purchase and in the applicable order documents. To resolve a complaint about the Services or request more information, contact Enzo Custom Florida Inc. d/b/a Enzo Custom using the contact details above. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or 800-952-5210; TTY: 711 or 800-735-2929.