Purchase & Service Terms and Conditions

These Terms explain when a purchase of a Custom Garment or a Ready-Made Item becomes binding, what customization and timing mean, and how fit, delivery, returns, and remedies work. The written order form remains the controlling record of the garment specifications.

1 Seller scope and acceptance

These Purchase and Service Terms and Conditions (“Purchase Terms”) apply to purchases from the Enzo Group, including online orders and orders placed in a showroom, by telephone or email, or during an appointment at a customer’s home, workplace, hotel, or another agreed location. Enzo Custom Florida Inc. operates shared systems and services. The Enzo Group entity identified on the receipt or order form is the seller for that order and is responsible for the sale. “Enzo Custom,” “we,” “us,” and “our” mean that seller and, where the context requires, Enzo Custom Florida and the commonly controlled entities supporting the order.

In these Purchase Terms, a “Custom Garment” is any garment or item made, cut, or finished to a customer’s order or measurements, however it is described—custom, made-to-measure, made-to-order, or bespoke—and whether produced for Enzo Custom, Enzo Sartori, or another Enzo Group company. A “Ready-Made Item” is any item sold in a finished state that is not made or altered to a customer’s order (sometimes called off-the-rack or ready-to-wear). Unless a provision says otherwise, these Purchase Terms apply to both.

Before placing an order, you receive the specifications, these Purchase Terms and the Terms of Use, including the conspicuous arbitration and class-action provisions and their 30-day opt-out. You agree by signing the order form or taking an equivalent affirmative electronic acceptance action. Payment or receipt of a receipt alone does not establish acceptance of arbitration. Transaction-specific written terms on the accepted order form control for that transaction, subject to nonwaivable law.

2 Eligibility and accurate information

Customers under 18 may be measured and fitted, hold an account with a parent’s or guardian’s permission, and approve specifications as the wearer, but every order must be placed, accepted, and paid for by a parent, guardian, or other adult who agrees to these Purchase Terms as the purchaser and is responsible for the order. We may require additional parent or guardian authorization when a law, payment provider, or particular transaction requires it. You must provide accurate contact, delivery, event-date, measurement, and payment information and update it promptly. A person ordering for an organization, wedding party, or another person represents that the person has authority to do so, but each wearer must approve their own final specifications and provide their own measurements or authorize their use.

3 Quotes orders and acceptance

A consultation, measurement, quote, cart, or draft order is not a binding order. An order becomes binding when you have affirmatively accepted its specifications and these Purchase Terms and Enzo successfully receives the full payment shown on the order. We may nevertheless reject and promptly refund an order for suspected fraud, legal restriction, material unavailability, manifest error, or inability to make the accepted specifications.

Before successful payment, we may request missing information, verify payment, correct an obvious error, apply disclosed quantity limits, or decline the proposed order. After the order becomes binding, we will not materially change fabric, design, price, or other specifications without the customer’s approval, except to correct a nonmaterial clerical error that we disclose.

Six hour cancellation and order changes

A customer may cancel a paid order within six calendar hours after payment by emailing [email protected] or contacting another customer-service channel identified on the order. A notice received by us within that period is timely even if staff respond later. We will refund a timely canceled order to the original payment method. After that period, a custom order ordinarily cannot be canceled or returned for a change of mind, except where Enzo agrees in writing or law requires otherwise. The Fit Guarantee, defect remedies and mandatory cancellation rights described below remain available. Requested specification changes are effective only when Enzo confirms them in writing and may be unavailable after production begins.

4 Measurements fittings and customer cooperation

Custom Garments are produced using the measurements, posture observations, fit preferences, style choices, and customization recorded on the accepted order. Measurements are sizing and service information; they are not a medical diagnosis and are not used to identify a person biometrically. You should review the written specifications and promptly identify errors before production.

Fit depends on accurate measurements, garment construction, chosen silhouette and timely fittings. Please attend reasonably requested fittings, wear appropriate undergarments and shoes, and communicate material posture or body changes. Contact Enzo before authorizing outside tailoring if you want us to evaluate a fit concern. Customer-supplied measurement errors, later body changes, misuse, improper care and third-party alterations affect coverage only to the extent they cause the issue; they do not eliminate unrelated warranty rights. The complimentary adjustment service in Section 11 and nonwaivable remedies remain available.

We do not need a diagnosis or details about a disability or medical condition to provide a functional accommodation. Please tell us the service or garment adjustment you need, not sensitive medical details.

5 Fabrics customization and product variation

Natural fibers and custom production can produce reasonable variation in weave, slub, texture, hand, weight, dye lot, pattern placement, button, lining, and shade. Screens and lighting can display color differently. Pattern alignment and handmade details are subject to reasonable tailoring tolerances. These normal characteristics are not defects when the product materially matches the accepted order.

Fabric and component availability may change. We will not substitute a materially different fabric, color, or style without your affirmative approval. If an agreed material is unavailable and no acceptable substitute is approved, we may cancel the affected item and provide a prompt refund to the original payment method, subject to law.

Monograms, special inscriptions, and customer-selected wording are produced as recorded. You may not request content that infringes rights or is unlawful, threatening, hateful, or obscene. We may decline such customization.

6 Prices taxes and full payment

Prices are shown in U.S. dollars. Applicable sales, use, or similar taxes and separately disclosed shipping or service charges are added as required. A quote expires when stated or, if no period is stated, after a reasonable time. We may correct an obvious pricing or description error before acceptance; if an error is discovered after acceptance, we will offer the choice of affirming the corrected order or canceling for a refund rather than charging a higher price without permission.

You authorize Enzo Custom and its payment processors to charge the full disclosed amount and perform lawful fraud checks. Full payment is required for every consumer, group, hotel, and business order. Enzo does not offer deposits, installments, payment plans, invoicing, net terms, or business credit. Full card numbers are handled by payment processors; do not send payment-card data by ordinary email or text.

A disputed charge does not eliminate an amount lawfully owed. If you believe a charge is unauthorized or incorrect, or concerns an item or service not delivered as agreed, please contact us promptly and, when reasonable, preserve and make the item available for inspection so we can investigate and seek a resolution. This request does not waive, delay, or condition any deadline or right to notify your card issuer, dispute a charge, assert claims or defenses, stop payment, or pursue another nonwaivable remedy.

7 Promotions discounts and credits

A promotion applies only during its stated period and subject to its published conditions, exclusions, channel, inventory, and quantity limits. Promotions cannot be combined unless stated, have no cash value, and may not be applied retroactively. We may cancel a promotion or refuse a benefit obtained through error, manipulation, duplication, resale, or fraud, while honoring rights already earned by eligible customers.

Paid gift cards represent value purchased with money and are governed by the Gift Card Terms and Conditions and applicable federal and state law; they are not treated as expiring promotional credits. Promotional or referral credits are provided without payment, may expire if conspicuously disclosed and lawful, and are governed by the applicable program terms. Replacement of paid gift-card value follows the Gift Card Terms; replacement of promotional value follows the applicable program and law.

8 Production shipping and delivery estimates

Our standard estimate is three to four calendar weeks from a binding order to readiness for pickup or shipment. If Enzo accepts a rush order and rush fee, the rush estimate is 18 calendar days. Imported, special-order, or constrained fabrics may take longer; we will provide the best available order-specific estimate. All dates are estimates unless Enzo expressly accepts a guaranteed date in writing. A wedding or event date provided by a customer helps planning but is not itself a guarantee. Alterations may require more than one visit.

We will use a reasonable basis for a stated shipment date. If no shipment time is stated for an online order, the time required by applicable law applies. If we cannot ship or make an order ready within the stated time or the time required by law, we will provide any notice, revised estimate, consent choice, cancellation right, and prompt refund required by the Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule or other law. A delay accepted by you updates the estimate, not other rights.

Shipment is signature-required unless the customer expressly waives signature service. If signature is waived, the customer accepts the increased risk of unattended delivery to the extent permitted by law. Risk of loss and title transfer when the product is delivered to the customer or authorized recipient, except where law or a written shipping term requires otherwise. Inspect a shipment promptly and report transit damage, loss, or a material discrepancy; this request does not shorten nonwaivable rights.

International shipments. We ship outside the United States only at a customer’s request. For such a shipment, the customer is the importer of record and is responsible for duties, taxes, brokerage fees, and customs clearance; delivery estimates exclude customs processing; fit corrections and other remedies are performed in the United States or by another method Enzo approves in writing, and Enzo does not reimburse foreign tailoring. If a shipment is refused, unclaimed, or returned because duties were unpaid or customs entry was not completed, the customer is responsible for return shipping, duties, storage, and reshipping charges, which we may deduct from any refund. We do not ship to a destination or recipient that U.S. sanctions or export-control laws prohibit, and we may cancel and refund an order that cannot lawfully be shipped. These Purchase Terms, including Section 18, govern an international order.

9 Pickup storage and unclaimed garments

We will notify you when a showroom order is ready. We do not charge a storage fee. Please collect the order promptly and keep contact information current. We will make documented contact attempts concerning an unclaimed garment. The passage of time alone does not transfer ownership to us or authorize disposal. Before any sale, donation or other disposition, we will follow the applicable state procedures, including required notices, waiting periods, handling of proceeds and any other legal requirements. We remain responsible for the legally required care of a garment in our possession.

10 Returns and remedies for defects and nonconforming goods

Custom Garments ordinarily cannot be returned for a change of mind after the six-calendar-hour cancellation period. This does not eliminate the Fit Guarantee, a remedy for a garment that is damaged, defective, or materially different from the accepted order, or a right that law does not permit us to waive. Ready-Made Items may be returned within 30 calendar days after delivery or pickup for a refund to the original payment method if they are unworn, unwashed, unaltered, in original condition with tags and packaging attached, and accompanied by proof of purchase. Monogrammed or personalized items, gift cards and items damaged after delivery are not eligible for a change-of-mind return, but applicable defect remedies, cash-redemption rights and other mandatory rights remain available. Return shipping is at the customer’s expense unless the item was defective or not what was ordered. Refunds are issued within 10 business days after we receive and inspect the item, or sooner where law requires; exchanges are subject to availability. This return policy is also posted at the point of sale where law requires.

Contact us promptly through a monitored customer-service channel and provide the order number and a description of the issue. We may inspect the garment. The ordinary remedy sequence is: first, reasonable in-house alteration or repair; second, a remake if alteration or repair cannot reasonably achieve conformity; and third, a refund if a conforming fit or product cannot reasonably be achieved. We do not reimburse outside tailoring and do not require a customer to surrender a nonwaivable legal remedy.

11 Fit Guarantee and 60 day limited fit warranty

Warrantor and coverage. The Enzo Group entity identified as the seller on your order and receipt provides this limited fit warranty for your Enzo-branded Custom Garment. For 60 calendar days after final pickup of each garment, we provide complimentary reasonable in-house fit adjustments within the garment’s construction and seam allowances. “Final pickup” means you receive that garment after its initial fitting and any agreed initial alterations are complete; an earlier visit or temporary possession for fitting does not start the period. For a shipped garment, the period begins on confirmed delivery of the final garment after the initial fitting and agreed alterations are complete. We record and communicate that date. A remake or replacement receives a fresh 60-day period from its own final pickup or corresponding confirmed delivery. Other warranty adjustment work does not restart the period unless law requires or we expressly agree in writing.

What we will do. We will perform reasonable in-house fit adjustments at no charge during the period described above. If alteration cannot reasonably achieve a conforming fit or product, we will offer a remake. If a conforming fit or product cannot reasonably be achieved through alteration or remake, we will provide a refund, subject to any broader right or earlier remedy required by law. The guarantee does not require you to accept endless unsuccessful attempts.

How to obtain service. Contact us or your clothier within the 60-day period, then schedule a fitting appointment and bring the garment and reasonable proof of purchase. Timely notice is sufficient; the appointment and approved work may occur after the period ends. Contact [email protected], 888-622-3696, or the seller identified on your receipt for service or a copy of the warranty.

What is not covered. This fit service does not cover a requested change in garment design or style after approval, repairs for accidental damage, ordinary wear or improper care, or Ready-Made Items. A later body change is eligible only for reasonable fit adjustments that the garment’s construction and seam allowances permit; it does not alone entitle the customer to a free remake or refund. We do not reimburse outside tailoring. We may exclude a fit problem or damage caused by third-party alterations, but unrelated warranty rights remain intact.

This limited warranty is in addition to the remedies for defects and nonconformity in Section 10 and does not limit any right that cannot be waived. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

12 Weddings groups and event orders

Each wearer is responsible for timely measurement approval, payment, fittings, and pickup unless a written group arrangement says otherwise. A group organizer may coordinate status but does not automatically receive another person’s measurements, payment information, or private communications. Fabric continuity across orders is subject to availability and dye-lot variation; place related orders together where possible. A group benefit or discount is subject to its stated minimums and does not make Enzo Custom responsible for a participant’s delay.

We will not guarantee an event date unless the accepted order states a guaranteed date. If we expressly accept a guaranteed event deadline and fail to meet it for reasons within our control, the written guarantee and applicable law determine the remedy.

13 Off premises sales and cooling off rights

Certain sales made at a customer’s home, workplace, hotel, or another agreed off-premises location may be subject to federal or state cancellation rules. When a rule applies, Enzo will provide the required written notice and cancellation forms, and that notice controls. A custom-order or final-sale clause does not eliminate a legally required cooling-off right. Enzo does not conduct trunk shows or pop-ups.

14 Garments Enzo did not sell and garment care

Enzo does not accept garments it did not sell for alteration, repair, cleaning, pressing, or storage. Alterations to garments not purchased from Enzo are offered separately by Sanpari, our affiliated tailoring company, at sanpari.com, under the Sanpari Alteration Services Terms. For garments Enzo sold, follow the care label and garment-specific instructions and contact Enzo before another provider performs work that could affect the limited fit warranty.

15 Implied warranties

We do not disclaim or shorten applicable implied warranties, including merchantability and fitness for a particular purpose. The 60-day fit-service period in Section 11 does not reduce the duration of a statutory warranty, the period for bringing a lawful claim, or remedies for defects or nonconforming goods. Ready-Made Items carry the return right in Section 10 and any warranty or remedy the law provides.

16 Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages arising from an order, including lost opportunity or event expenses, unless an express written guarantee provides otherwise. Enzo Custom’s aggregate liability for a product or service will not exceed the amount paid for the affected item, plus any additional remedy required by law.

These limits do not apply where unlawful, including where applicable fraud, willful misconduct, gross negligence, personal injury, or nonwaivable statutory or warranty remedies. We do not exclude liability for failing to provide a refund or other remedy expressly promised here. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

17 Events beyond reasonable control

Neither party is liable for delay caused by events beyond reasonable control, including carrier disruption, disaster, epidemic, labor disruption, government action, cyberattack, utility outage, or supplier interruption, provided the affected party uses reasonable efforts to reduce the impact. This provision does not excuse payment already due or a refund, cancellation choice, delay notice, or other duty that law does not allow us to excuse.

18 Disputes and governing terms

The informal-resolution, arbitration, class-action waiver, opt-out, governing-law, venue, and general provisions in Sections 16–20 of the Terms of Use apply only if conspicuously presented and validly and affirmatively accepted with your order. For covered claims, you and Enzo Custom give up having the dispute decided in court by a judge or jury; a neutral arbitrator decides it instead, subject to the stated exceptions and 30-day opt-out right. The version you accepted applies. If a signed order form contains a different dispute provision, that provision controls for that order to the extent enforceable. Mandatory protections of the state where you live are not waived.

19 Electronic records and copies

You agree that an order, signature, acceptance, and related records may be electronic, subject to any enhanced consent required by law. You must be able to print, download, or request a copy. Enzo Custom will retain reasonable evidence of the order version, acceptance, specifications, time, and method. Electronic acceptance of an order is separate from optional SMS marketing consent.

20 Contact

Enzo Custom Florida Inc. d/b/a Enzo Custom 501 E Las Olas Blvd., Suite 300 Fort Lauderdale, FL 33301 [email protected] 888-622-3696