Effective Date: July 27, 2026

1. Acceptance of These Terms

These Terms & Conditions ("Terms") govern your access to and use of the websites, online stores, showrooms, appointment-booking systems, products, and services (the "Services") of the following affiliated businesses (together, "we," "us," "our," or the "Companies"):

• Enzo Custom — Enzo Custom Clothiers New York, LLC
• Enzo Sartori — Enzo Sartori Inc
• Sanpari Tailors — Sanpari Tailors

By accessing or using the Services, creating an account, booking an appointment, or making a purchase, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

These Terms include our SMS/text-message program terms, which are set out in full in Section 16 (SMS Program — Full Terms and Conditions) below.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services.

3. Accounts

You are responsible for the accuracy of information you provide and for maintaining the confidentiality of your account credentials and all activity under your account. Notify us promptly of any unauthorized use.

4. Products, Custom Orders, and Pricing

Our products are custom garments. Because custom items are made to your specifications:

• Measurements, specifications, and approvals you provide are your responsibility.
• Prices, descriptions, and availability are subject to change and may contain errors, which we may correct.
• All orders are subject to acceptance by us.

5. Appointments and Consultations

Appointments may be booked online or in showrooms. We may send you appointment-related (transactional) communications by email and, where you have opted in, by SMS.

6. Electronic Communications and Email Marketing

By providing your email address, you consent to receive transactional communications about your orders, appointments, and account. With your consent, we may also send marketing emails.

Consistent with the federal CAN-SPAM Act, every marketing email we send identifies itself as an advertisement where required, includes our valid physical postal address, and provides a clear and conspicuous way to opt out of future marketing emails. You may unsubscribe at any time using the link in any marketing email, and we will honor your request promptly. Unsubscribing from marketing does not stop transactional messages about your orders, appointments, and account.

7. SMS / Text Message Program

• Separate, optional opt-in. We send marketing and recurring promotional text messages only to individuals who have provided prior express written consent by taking a separate affirmative opt-in action (checking a dedicated, unchecked SMS consent box and providing their mobile number). SMS marketing consent is never a condition of purchasing any goods or services or of booking any appointment.
• Brand-specific consent. Consent to receive text messages from one brand does not authorize text messages from the other affiliated brands. To receive messages from more than one brand, you must opt in to each separately.
• What you agree to. By opting in, you consent to receive recurring automated and manually initiated marketing and informational text messages (including via automatic telephone dialing systems where applicable) from the relevant brand at the mobile number you provide.
• Transactional texts. Where you provide a mobile number for an appointment or order, we may send transactional texts (such as appointment reminders and order updates) related to that interaction.
• Frequency / rates. Marketing messages are sent up to 4 times per month per program; transactional messages vary based on your appointments and orders. Message and data rates may apply.
• Opt-out / help. Reply STOP, CANCEL, UNSUBSCRIBE, QUIT, END, REVOKE, or OPT OUT to opt out, or opt out by any other reasonable method including email or our online contact form. We honor opt-outs within 10 business days. Reply HELP for help. Full terms are set out in Section 16 (SMS Program — Full Terms and Conditions) below.
• Mobile information sharing. Mobile information, including text messaging originator opt-in data and consent, will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes.
• Consent records. We maintain records of your consent for compliance purposes, including the timestamp, the mobile number, the brand/program, the source URL or form, the checkbox status, the exact consent language shown to you, the applicable privacy/terms version, and your opt-out history.

8. Website Monitoring, Analytics, and Session Recording — Your Consent

You acknowledge and agree that, when you use our websites, we and our service providers use cookies and behavioral analytics, heatmap, and session-replay technologies (including Microsoft Clarity and comparable tools) that record and reconstruct your interactions with our websites, including page views, mouse movements, scrolling, clicks, taps, and information you enter into non-masked form fields, as described in our Privacy Policy.

By using our websites, you expressly consent to this recording, capture, transmission, storage, and analysis of your website interactions by us and our service providers, who act on our behalf. Where required by law, this consent is obtained through our cookie consent banner before non-essential technologies are activated. If you do not consent, do not use our websites or reject non-essential technologies through our preference center. This consent is a material term of these Terms and supports the dispute-resolution provisions in Section 13.

9. Artificial Intelligence and Automated Tools

We may use artificial intelligence, machine learning, and automated tools (including third-party tools) to operate, secure, analyze, and improve the Services and to assist with customer service and marketing, as described in our Privacy Policy. AI-assisted outputs may contain errors and are provided for convenience; they do not constitute professional advice. You agree not to rely on any AI-generated output as a substitute for professional judgment, and we are not liable for AI-assisted outputs except as required by law.

10. Acceptable Use

You agree not to: use the Services unlawfully; infringe others' rights; attempt to gain unauthorized access; scrape, harvest, or reverse-engineer the Services; introduce malware; or interfere with the Services' operation or security.

11. Intellectual Property

All content on the Services — including text, designs, patterns, images, logos, trademarks (including the Enzo Custom, Enzo Sartori, and Sanpari Tailors marks), photographs, and software — is owned by or licensed to us and protected by intellectual-property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works without our written permission. Any feedback you provide may be used by us without restriction or compensation.

12. Disclaimers and Limitation of Liability

• "As is." The Services are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Limitation. To the fullest extent permitted by law, the Companies will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or data, arising from or related to your use of the Services or these Terms.
• Some states do not allow certain limitations, so some of the above may not apply to you.

13. Dispute Resolution — Binding Arbitration and Class-Action Waiver

PLEASE READ CAREFULLY. THIS SECTION AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

• Agreement to arbitrate. You and the Companies agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, our communications (including SMS, email, and website tracking/recording), or our relationship, will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided below.
• Class-action waiver. You and the Companies agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.
• Arbitration costs. For consumer disputes, arbitration fees are allocated in accordance with the AAA Consumer Arbitration Rules and the AAA consumer fee schedule. The Companies will pay the portion of filing, administrative, and arbitrator fees that those rules require the business to bear.
• Mass or coordinated arbitrations. If 25 or more similar arbitration demands are asserted by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in staged batches to promote efficiency and control fees, as permitted by the administrator's rules and applicable law.
• Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive relief in court for intellectual-property infringement or unauthorized access.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected]. Opting out will not affect any other part of these Terms.
• Governing law / venue. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. To the extent any dispute proceeds in court, venue lies in Broward County, Florida.
• Severability. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section remains in effect.

14. Indemnification

You agree to indemnify and hold harmless the Companies and their officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the Services or violation of these Terms or applicable law.

15. Enzo Custom Referral Program

This Section governs the Enzo Custom Referral Program (the "Program"), offered by Enzo Custom (Enzo Custom Clothiers New York, LLC) at www.enzocustom.com (the "Site"). The general provisions of these Terms — including Section 13 (Dispute Resolution — Binding Arbitration and Class-Action Waiver) and its governing law and venue, and Section 14 (Indemnification) — also apply to the Program.

15.1 Binding Agreement

By using the Site or participating in the Program, you are bound by these Terms and Conditions ("Terms") and indicate your agreement to them. All of the Company's decisions are final and binding. By participating in this program, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, you are not authorized to participate in the Program in any other manner.

15.2 Privacy

Participation in the Program may require users to submit personal information about themselves and their friends, family members, or colleagues such as name and email address. By participating in our Program, users agree to receive communications from the Company, and/or from our partners that operate and maintain the Program, with regards to participation in the Program. The personal information collected, processed and used as part of the Program will be used in accordance with the Company's Privacy Policy.

15.3 How the Program Works

Individuals who are residents of the United States (including its territories and possessions) and at least over the age of 18 years or older and who provide and maintain valid email addresses and account on the Site are eligible to participate in the Program. Next, you must visit the Site and follow the on-screen instructions to refer friends, family members or colleagues. Once an individual makes a referral, he/she becomes a "Referrer" and will be provided with a unique referral link ("Personal Link") that allows him/her to receive the benefit or reward advertised on the Site. Referred friends ("Friends" or singly "Friend") must complete the referral as described in the referral message. The referred Friend must be a new Enzo customer, have no existing account with the Company, be a legal resident of the United States, and at least 18 years or older. Users may not participate in the Program where doing so would be prohibited by any applicable law or regulations.

15.4 Restrictions

Referrers cannot refer themselves or create multiple, fictitious or fake accounts with the Company or participate in the Program as "Friends". No user may use the Program to violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed harassing, harmful, illegal, hateful, obscene or outside the spirit and intent of the Program. In addition, you may not (i) tamper with the Program, (ii) act in an unfair or disruptive manner, or (iii) use any system, bot or other device or artifice to participate or receive any benefit in the Program. Any additional or subsequent referrals made by a Referrer outside of the limits set forth in Section 15.3 will not be considered qualified referrals and thus not be entitled to the Reward, unless otherwise allowed by the Company. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, THE COMPANY RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.

Employees of the Company or any of its or their subsidiaries, affiliates or promotional agencies are not able to participate.

15.5 Rewards

By making a valid referral, your Friend will receive $100 towards their first purchase of $400 or more and you will receive $100 towards a future purchase of $400 or more only after your Friend's purchase is processed and finalized. The referral credit will expire after twelve (12) months of receipt of the credit. Once expired, the Company is not required to issue any credit, refunds, equivalent cash value, or any compensation for the expired credit. The Company reserves the right to revoke, cancel, or otherwise deem invalid any credit issued in the event that the qualifying purchase is cancelled by the customer. In the event that a person receives multiple referrals from different Referrers, he/she is limited to just one $100 credit towards their first purchase only. Any issued credit, whether to first time customers or to referrers, shall be used in full in one (1) single transaction with minimum purchase value of $400. In the event that the purchase amount is less than the credit issued, any remaining credit balance is automatically forfeited without refund. These rewards may be redeemed in various forms in the Company's sole discretion. Restrictions may apply. For example, there may be a limitation on the number of referrals you can make, or if the reward is in the form of a gift card, gift certificate or voucher, it may be subject to the issuer's terms and conditions. Rewards are subject to verification. The Company may delay a reward for the purposes of investigation. The Company may also refuse to verify and process any transaction for any reason. All of the Company's decisions are final and binding, including decisions as to whether a referral meets the terms and conditions of the Program or if referral credit is verified.

15.6 Liability

YOU UNDERSTAND AND AGREE THAT THE RELEASED PARTIES (DEFINED BELOW) SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). By participating in the Program, you agree to defend, indemnify, release and hold harmless Enzo Custom, the provider of the referral service, and its parent companies, affiliates and subsidiaries, together with their respective employees, directors, officers, licensees, licensors, shareholders, attorneys and agents including, without limitation, their respective advertising and promotion entities and any person or entity associated with the production, operation or administration of the Program (collectively, the "Released Parties"), from any and all claims, actions, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to the Program (including, without limitation, any property loss, damage, personal injury or death caused to any person(s)) and/or the awarding, receipt and/or use or misuse of any benefit in the Program, whether caused by equipment, programming, human error, or otherwise. To be clear, the Released Parties shall not be liable for any technical errors or malfunctions, data theft or corruption, any printing or typographical error, or any damage to any computer system resulting from participating in, or accessing or downloading information in connection with the Program. The Released Parties shall not be liable to any users for failure to supply any advertised benefit, by reason of any acts of God, any action or request by any governmental or quasi-governmental entity (whether or not valid), or any other activity or action that is beyond any of the Released Parties' control. TO THE FULLEST EXTENT POSSIBLE BY LAW, THE RELEASED PARTIES' MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100. Referrers should use the program at their own risk.

15.7 Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) THE PROGRAM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, CONDITIONS AND TERMS OF ANY KIND, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR CUSTOM, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED THROUGH THE USE OF THE PROGRAM, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE AND GIVE NO WARRANTY THAT (i) THE PROGRAM WILL MEET YOUR REQUIREMENTS, (ii) THE PROGRAM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, AND (iii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE PROGRAM WILL MEET YOUR EXPECTATIONS, AND (C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PROGRAM IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.

15.8 Bulk Distribution ("Spam")

Each Referrer is the actual sender of the emails and must comply with applicable law. Referrals must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family members. By submitting any email address as part of the Program, the Referrer represents that he/she has her Friends' prior consent to provide their contact information. Bulk email distribution, distribution to strangers, or any other use of the services described herein in a manner that is not promoted is expressly prohibited and may be grounds for immediate termination and further legal action. The Company has no obligation to monitor the Program or any communications; however, the Company may choose to do so and block any email messages, remove any such content, or prohibit any use of the Program. Referrers who do not comply with the law, including anti-spam laws, are obligated to indemnify the Program Entities against any liabilities, costs and expenses it incurs as a results of such spam. The Company reserves the right to void referrals and rewards earned if we suspect that they were earned in a fraudulent manner, in a manner that violates these terms, or in a manner otherwise not intended by Enzo Custom.

15.9 Sign-In Credentials

Users are responsible for maintaining the confidentially of any sign-in credentials and are fully responsible for all activities that occur through the use of them. Users agree to notify the Company immediately if they suspect unauthorized access to their account. Users agree that the Company will not be liable for any loss or damage arising from unauthorized use of their credentials.

15.10 Right to Cancel, Modify or Terminate

We reserve the right to cancel, modify or terminate the Program at any time for any reason. We reserve the right to disqualify any User at any time from participation in the Program if he/she does not comply with any of these Terms at our sole discretion.

16. SMS Program — Full Terms and Conditions

This Section sets out the full terms of the SMS program for Enzo Custom, operated by Enzo Custom Clothiers New York, LLC. Our affiliated brands, Enzo Sartori and Sanpari Tailors, operate separate SMS programs under their own SMS Terms published on their own websites.

16.1 Program Description

The Enzo Custom SMS Program is operated by Enzo Custom Clothiers New York, LLC ("Enzo Custom," "we," "us," "our") to send appointment reminders, order status updates, and marketing communications to customers who have opted in. Our messages will clearly identify Enzo Custom as the sender.

16.2 How to Opt In

You opt in by providing your mobile number and checking the dedicated, unchecked SMS-consent checkbox on our booking or sign-up forms. By opting in, you consent to receive recurring automated and manually initiated text messages (including via automatic telephone dialing systems where applicable) at the number provided.

Consent is not a condition of purchase. You can book and purchase without opting in to SMS.

Consent is specific to Enzo Custom. Opting in to the Enzo Custom SMS Program does not opt you in to text messages from our affiliated brands (Enzo Sartori or Sanpari Tailors). To receive messages from those brands, you must opt in to each separately.

16.3 Message Frequency

Marketing messages are sent up to 4 times per month. Transactional messages, such as appointment reminders and order updates, vary based on your appointments and orders.

16.4 Message & Data Rates

Standard message and data rates may apply. Check with your wireless carrier.

16.5 How to Opt Out

Reply STOP, CANCEL, UNSUBSCRIBE, QUIT, END, REVOKE, or OPT OUT to any message at any time. You may also opt out by any other reasonable method, including replying to us by email, submitting our online contact form, or telling our staff.

After you opt out, you will receive a single confirmation message containing no marketing or promotional content, and then no further messages of that type unless you re-opt in. We honor opt-out requests promptly and in any event within 10 business days.

16.6 Help

Reply HELP to any message and we will respond with our brand name (Enzo Custom), our support email, instructions for opting out via STOP, and links to these Terms and our Privacy Policy. You can also contact us directly:

• Email: [email protected]
• Online contact form: enzocustom.com/contact
• Mail: 501 E Las Olas Blvd., Suite 300, Fort Lauderdale, FL 33301

16.7 Supported Carriers

AT&T, T-Mobile, Verizon, and other major U.S. carriers. Carrier support may vary. We and our SMS service providers are not liable for delayed or undelivered messages.

16.8 Privacy — Mobile Information Sharing

Mobile information, including text messaging originator opt-in data and consent, will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers solely as necessary to operate our SMS program (such as our SMS platform and messaging aggregator) to deliver the messages you have requested. See our Privacy Policy.

16.9 Changes

We may modify these SMS Program terms; the current version is always published as part of these Terms & Conditions at enzocustom.com/terms-and-conditions. Continued participation after a change constitutes acceptance.

17. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date reflects the latest version. Material changes will be communicated as required by law; continued use after changes constitutes acceptance.

18. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and the Companies regarding the Services. If any provision is held unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may.

19. Contact

Legal / Compliance, Enzo Custom Clothiers New York, LLC (on behalf of the affiliated brands)
501 E Las Olas Blvd., Suite 300, Fort Lauderdale, FL 33301

• General inquiries: [email protected] or our online contact form at enzocustom.com/contact
• Privacy requests and concerns: [email protected] or our online Privacy Rights Request form at enzocustom.com/privacy-request (also linked from our Privacy Policy)