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Accessibility Statement

Effective October 1, 2026 · Last updated September 30, 2026

Our goal is an inclusive experience across browsing, appointment booking, shopping, account access, cookie choices, communications, documents, and customer service. We are working toward WCAG 2.2 Level AA; this is a continuing program, not a claim that every page is already fully conformant.

Our commitment

Enzo Custom Florida Inc. and the Enzo Group are committed to providing people with disabilities meaningful access to Enzo websites and digital services, including access by customers outside the United States, and to our United States showrooms, products, and services. Accessibility supports independent use and a better experience for everyone. Our current technical target is the Web Content Accessibility Guidelines (“WCAG”) 2.2, Level AA, published by the World Wide Web Consortium.

We do not rely on this statement or an accessibility widget as a substitute for accessible design, code, content, testing, remediation, staff assistance, or reasonable modifications.

What the program covers

Our accessibility program is intended to address, as applicable:

  • website navigation, menus, search, account functions, forms, and content;

  • appointment booking, product configuration, checkout, payments, and order status;

  • privacy and cookie controls, including keyboard and screen-reader use;

  • email, SMS support, PDFs, notices, and other customer documents;

  • images, video captions, color contrast, text resizing, zoom, reflow, focus visibility, and form errors;

  • authentication and security features designed to avoid unnecessary barriers;

  • third-party components and procurement requirements; and

  • alternative customer-service and showroom assistance.

Ongoing testing and improvement

Our testing standard calls for automated checks together with manual review; automated results alone do not establish accessibility. Depending on the feature, review should cover keyboard-only navigation, screen readers, zoom and reflow, visible focus, headings and landmarks, form labels and instructions, error identification, color contrast, alternatives for non-text content, captions, and compatibility with common browsers and assistive technologies. This statement does not certify that an audit of every feature has been completed or that every page meets WCAG.

Our program requires accessibility review of new and materially changed high-traffic or transaction flows before release, prioritization of issues by severity and user impact, remediation tracking, relevant staff training, and periodic evaluation of representative pages and documents. These are continuing program requirements. If you experience a barrier, contact us so we can address it and arrange a reasonable accessible alternative.

Assistive technology and compatibility

Enzo Custom’s websites and digital services are intended to work with current versions of major browsers and commonly used assistive technologies. Older or unsupported combinations may behave differently. Browser settings, screen readers, voice control, zoom, operating-system preferences, and other personal tools may improve access.

If Enzo Custom offers a personalization toolbar or overlay, it is optional and supplemental. You do not need to activate it to receive help, report a barrier, or request an alternative.

Third party content and services

Some functions use third-party platforms, such as maps, payment processing, scheduling, social media, or embedded media. We work to select and improve accessible integrations, but we do not control every independent third-party interface. This does not excuse accessibility obligations that apply to Enzo Custom. If a third-party feature creates a barrier, contact us and we will seek a reasonable accessible alternative for the Enzo Custom product or service.

Showroom and communication accommodations

To request an accessible appointment, fitting, communication method, alternate-format document, or other reasonable modification, contact us in advance when practicable. You do not need to disclose a diagnosis. Tell us the barrier, page or service, device or assistive technology if useful, and the functional assistance you need. We will not use an accommodation request to infer a health condition or for marketing.

Feedback and help

If you encounter a barrier, please contact our accessibility support:

Please identify the page, feature, document, showroom, or communication; describe the difficulty; and state the format or assistance requested. Contact details and assistive-technology information are helpful but not required beyond what we reasonably need to respond. We aim to acknowledge accessibility feedback within two business days and to provide a status or practical alternative as promptly as reasonably possible. Complex remediation can take longer.

If a listed channel is not accessible, use any other listed channel, write to us at the listed mailing address, use a telecommunications relay service such as 711, or tell us the reasonable communication method you need. You may use an authorized representative, but you are not required to rely on another person. We will communicate through the reasonable accessible method you request when practicable.

Statement updates

We will review this statement and our accessibility program periodically and update them as services, standards and testing evolve. The date above identifies the current version.